1. To review and report on the promotion by the FA, The FA Premier League and The Football League (“the governing bodies”) of best practice in commercial and financial matters within professional football, particularly with regard to customer service. In particular to review and report on:-
• the establishment of a Code of Best Practice, customer charters and customer relations unit by each of the governing bodies, and by individual clubs
• the governing bodies’ establishment of a complaints resolution hierarchy based on the Code of Best Practice, with the Independent Football Commission as the final step in that hierarchy; and
• the establishment of a Financial Advisory Unit by the Football Association which will review and monitor aspects of clubs’ financial performances and promotes best practice.
In this, the IFC is to have particular regard to:-
• Ticket prices
• Accessibility to matches
Merchandise; and
• Supporter and other stakeholder involvement.
2. To review the rules and regulations of the governing bodies relating to financial and business matters within their competitions, and the Code of Best Practice, and to recommend changes where appropriate.
3. To review and report on the adoption and/or promotion (as appropriate) by the governing bodies of the customer service related recommendation in the Football Task Force Reports 1-3.
4. To publish their findings by way of an annual public report.
